Ideas for Eci EvolutionX Feature Suggestions as submitted to our Feature Upvote board. Ideas are ordered by 'new' and the 50 top matches are included. pr_r2kslazojvkjdcv 2025-04-03T14:58:52Z sug_ukpq3ndf9w85i9r 2026-06-03T22:42:22Z 2026-06-04T11:16:32Z We use Popularity to rank items and the ability to mass import is great, but if I want to quickly edit one item it would be great to be able to access this as a field on the product page. It would also be helpful to look at a product page and quickly see that it is part of our Popularity list - currently the only way to know if something is ranked in popularity is to export the full list. sug_sgnwpjlvslxblwq 2026-05-11T18:06:10Z 2026-06-02T08:14:57Z There is no option to import or export data when creating & maintaining categories that are restricted. Because the categories need to be selected at the 3rd level category and need to be added for both Wholesaler and Owned catalogs, this list is unwieldy to manage. sug_ue8q07tgwhw1yme 2026-05-21T19:12:59Z 2026-06-02T08:12:58Z I think it would be beneficial for the clone feature to copy the cost of the product you're cloning. I guess I don't understand why that would be one thing to leave out when everything else seems to copy over ? sug_x6ula1aozq69fwo 2026-05-19T20:32:27Z 2026-05-28T11:11:49Z When adding an item to a new catalog the toggle that says “update items form parent catalogs” assume that means any manual product edits you did prior to this product in another catalog will not be moved over to the new catalog. This toggle is not providing a traditional parent/child relationship to the skus as one would assume. Normally, a child SKU should inherit data from the parent while still allowing child-specific changes without affecting the parent sku. And any parent updates typically flow down to the children but don’t overwrite any changes done in the child. In EVOX, it works more like a partial product copy. Only certain “core” product data is copied when the child is created primarily the managed catalog data. Future updates to the parent for the list of items below do not automatically update the children. Any missing or updated data must be manually added again or handled through imports. This is added work on the dealer but manageable more my worry is it’s easy to make mistakes with the data in the future if we try to utilize moving managed catalogs around more. Example a product ABC needs a new primary category and you changed it on the overlay for whatever reason you need to remember to update the same product ABC in the new catalog as well because the variable you updated that data wont be passed despite having the toggle in the image below set ON. Some data that does NOT copy over includes: Product Overlays Selling/Bullet Points SEO Metadata Global Descriptions Product Relationships Attributes Product Labels Data that DOES copy over I believe Cost, managed catalog info, keywords? sug_qhlfulbikzq6ggv 2026-05-18T17:45:54Z 2026-05-18T18:58:22Z If a user is set up under a specific branch, it would be nice to cater the branding placed on the emails sent out to users with that specific branch's name, email address, phone number, etc. sug_5b5kf9sq0e82ydd 2026-05-12T18:21:27Z 2026-05-18T13:14:14Z In ECInteractivePLUS, all approvers have the ability to edit orders. In EvolutionX, this is turned off by default and must be manually turned on for each user. Dealers coming over from ECInteractivePLUS would appreciate it being on by default. sug_y7slwibkse8ibxh 2026-05-14T21:14:53Z 2026-05-18T13:11:51Z Currently, when setting up an approval workflow, the lists of available users and approvers show all users on the account, including ones who are inactive or unable to be used in the workflow for another reason. Can this be changed so that only active, available users display as an option? sug_6dy2jcrijqnuaqo 2026-05-14T19:40:02Z 2026-05-18T13:11:41Z On the Approval Workflows page, usernames are not being displayed within the workflows/chains. Where the full user information should appear, the username is not present. sug_o9bfhvvyxy9llip 2026-05-14T19:44:13Z 2026-05-18T13:10:23Z Currently, the Approval Workflows page only allows a single department to be associated with an approval workflow. We are requesting the ability to assign multiple departments to a single approval workflow, rather than having to create separate workflows for each department. sug_syrfuhksfrtuuz6 2026-04-29T12:54:38Z 2026-05-11T08:32:21Z We would like to request a checkout toggle that allows users to choose a delivery preference, with the default selection set to “Least Number of Deliveries.” This would help reduce duplicate trips, unnecessary packaging, and operational costs for our business. It would also give customers more control over how they receive their orders while supporting a more efficient and sustainable delivery process. Ideally, customers could still choose faster/multiple deliveries when needed, but the default would encourage consolidated shipments whenever possible. sug_4u5wv4p3dknglej 2026-05-01T00:32:54Z 2026-05-11T08:31:39Z Summary: Customers on Open Item accounts want to enter a flat payment amount (partial or lump sum) instead of selecting invoices. Problem: EvoX requires invoice selection, which doesn’t match how payments are often made in Spruce. Spruce allows for partial payments of invoices where the partial amount is applied to the invoice. EvoX also has a total and AR paid column which would allow the remaining balance to be shown Request: Add a “custom amount” option so users can pay any amount and apply it across invoices. sug_zta5im0vshnyzbk 2026-05-04T14:48:39Z 2026-05-11T08:30:48Z When you have location, stock message, and count enabled, the order of how the stock is shown is predetermined without any way for the dealer to reorganize the order in which they appear. Allow the dealers to reorganize the order of stock messages so that they can have the order that they prefer. sug_x9yt7kgbimradjl 2026-05-05T12:51:03Z 2026-05-11T08:30:06Z I’ve attached an image below that highlights the “enforce coupon code” setting on the free gift promotion. At the moment, this appears to be the only promotion type where this functionality is available. Ideally, this same capability should be extended to other promotion types BOGO offers, percentage-off discounts, and flat-rate discounts so that customers are required to manually enter a coupon code rather than automatically receiving the promotion based on qualifying criteria. Requiring the users to enter a code entry provides two key benefits. First, it allows us to more accurately measure the effectiveness of our marketing efforts, rather than leaving it unclear whether a customer accidentally meet the promotion requirements . Second, it gives us greater control over audience segmentation. In our case, we manage distinct user groups (NDS vs. Local), and requiring a coupon code enables me to restrict certain promotions codes from attaching to groups with a specific label. sug_jrwphsncihqn2k0 2026-05-06T15:59:52Z 2026-05-11T08:19:39Z It would be great to be able teach the AI magic button to include partial SKU's to the keyword generation. This would solve our partial SKU search not returning results with SPR catalog. Ex: The full SKU is SAN30002B, but when searching SAN3000 nothing will come up. sug_b7vuukej2cixlqq 2026-05-06T19:43:22Z 2026-05-11T08:09:22Z We want to the route delivery online order to sync and appear in Scheduler in TIMS. This will allow the customer to see their next delivery date(s) that have already been set up. Also, it would default to the next delivery date while letting them change to a future date based on how they were set up in TIMS and when they actually need the product. This would make the entire online ordering route delivery process much more effective and efficient. sug_fpxfls2tttxnwdf 2026-05-08T14:20:56Z 2026-05-11T08:08:59Z At the moment there are only two payment selections in a customer. Credit card and Account. However, if you create a custom payment method for a single customer there is no way of hiding the other methods when logged in as them without having to re-order all my accounts with seperate labels. I can select the custom one to come up first but either the Credit Card or Account also always shows. Would be good to have three selections under a customer, Credit card, Account or Custom and when selecting the Custom only this shows in the payment/checkout screen. sug_6ntiggm8hvgvylx 2026-03-05T01:29:57Z 2026-04-24T14:37:08Z Enable mobile phone users to scan a barcode to search for a product sug_zcg4twygijglnsm 2026-03-06T20:45:05Z 2026-04-24T14:33:37Z We would like the ability for customers to view and download their payment receipt history directly from the customer dashboard on the storefront. Currently, customers can view invoices and statements, but they cannot see the actual payment receipts for payments they have made. This creates challenges for customers—especially contractors and businesses—who need access to their payment records for accounting and tax filing purposes. Suggested functionality: A Payment History section within the customer dashboard Display of all past payments made Ability to view and download payment receipts Option to filter by date, invoice, or payment method Example use case: Contractors who purchase frequently need a simple way to retrieve their payment receipts for bookkeeping and tax reporting without contacting the supplier each time. This feature would: Improve customer self-service Reduce support requests for payment records Provide better financial transparency for customers sug_esdlh7onblglwst 2026-04-08T08:32:54Z 2026-04-24T14:33:02Z having customers search by products barcode is becoming more important as a business especially for our retail customers sug_ovbftecee5l22ck 2026-04-16T14:21:35Z 2026-04-24T14:32:46Z The ability to add videos on product pages where users can scroll through images and product videos, instead of having to click on the youtube icon. sug_mhhrm4dsoaovcyu 2026-04-23T14:14:30Z 2026-04-24T14:32:32Z We would like to see the addition of the name of the user that added the new delivery address on the list of addresses that the account admin can see. This would help the account admin in being able to view who is creating each delivery address. sug_orgqfhsycn5bq8d 2026-04-23T23:35:04Z 2026-04-24T14:32:13Z Currently you can upload an item to be deleted from a group, but the item remains on the list. We want the ability to upload a file that will delete item from both a group and a list. sug_pxemljlnkceobpy 2026-04-16T13:54:26Z 2026-04-20T10:28:14Z It would be nice to know what reports are customers are running from the reports module. It would also be nice to know the type of report they are running. The main use case here is the Full-Item-Report if we see them running that it would be a sign they could be trying to shop pricing. So, if we see that report we could be proactive and try to talk the customer and reaffirm the relationship. sug_p5nixygszttdgio 2026-04-15T20:27:14Z 2026-04-20T10:28:10Z Currently when the Reports option is made available to users on the Storefront, the date filter only contains three option: Today, Current Week (Mon-Sun) or Current Month (1st031st). Could the date filter allow the webusers to select dates they wish to see spending on? Typically the users like to see more than just the current month spending. sug_9xr7cwkay5wbq4b 2026-04-18T00:08:05Z 2026-04-23T15:46:10Z This is a feature that is currently available in DDMS. It gives users the ability to e-mail another person to add items to their cart without have a user profile. sug_rfhijhy2tka42sd 2026-04-17T13:45:02Z 2026-04-20T10:27:07Z We have several customers that are linked to multiple parent accounts and need to see the order history for all accounts without requiring multiple logins. Right now, according to Fin, it appears this is not possible in EvolutionX like it is in ECI. And we can't move these accounts under one parent account, they need to be separate and we don't want to set the user up under multiple parent accounts. sug_gzbptnpdqw8okx5 2026-03-31T19:11:59Z 2026-04-13T10:46:35Z Right now, private items need to have a 'pricing rule' set up in EvoX in order for that item to show up (on a customer level etc). With all pricing coming out of TIMS, can we have it developed where if that item is contracted in TIMS for that customer, that private item would appear for that customer online? Then if a customer does not have that item contracted in TIMS, it would not appear as it is private for only those who have it contracted. Having a pricing rule set up on EvoX creates a situation where pricing can be wrong as it is not connected to TIMS & if it is applied there and I am not notified, the price rule on EvoX would still have the incorrect price showing. Reference KB: https://docs.evolutionx.io/en/articles/5021064-private-item-visibility-flag sug_sqkykfoopgvmcrs 2026-04-09T15:50:34Z 2026-04-10T11:52:26Z When adding an approver to a user, the system is allowing me to add a disabled user as an approver. The system should not display disabled users in this section. sug_y6opwsbt3evc3l3 2026-04-09T15:52:01Z 2026-04-10T11:51:59Z When disabling or deleting a user, there is no warning (like there is in ecInteractive) that the user is an approver for another person. We need this information to avoid breaking an approval chain. sug_ullmahkdarcduq5 2026-03-31T10:46:15Z 2026-04-06T15:39:25Z Add the option to include TikTok link in website's social media settings. sug_px6ney0kiz32og5 2026-03-19T16:39:53Z 2026-04-06T15:39:20Z Currently, we cannot see admin user logs in Evo X and cannot restrict admins from certain actions. This often causes issue. Admin overriding the actions of another admin or accidentally editing a record they shouldn't. It would be helpful if admin roles had edit, read only and delete permissions available for each current permission that can be set. sug_4k8mct1g8tkuo8m 2026-04-06T15:36:19Z 2026-04-06T15:40:08Z If a Sku is marked alt D in DDMS and has a sub item, the functionality works as wanted. But if no sub item is in DDMS, the original item should not appear on the storefront (because D = discontinued). A workaround could be found if the "D" designation was sent from DDMS, but it is only sent when an item is added as the sub in DDMS. In the attached image, both items are set as alt "D". The top item has a sub SKU and displays "original_type": "3" to signify the D type. But the bottom item doesn't have a sub item, so the "original_type" is not available. sug_oqmr2v3xjlyorba 2026-04-06T11:19:33Z 2026-04-06T11:19:33Z EvoX doesn't display the suggested swap on the quick order page, as it will only display once a user goes to their cart. In ECinteractive, the quick order page displays swaps (image attached). -WD sug_ohpyocnsoaxrsin 2026-04-03T01:42:22Z 2026-04-06T11:09:41Z I can bulk upload labels to accounts, but not users, so they need to be added individually. At least according to Fin. sug_wlkuo3m7gzwfw1h 2026-03-18T15:58:53Z 2026-04-06T11:09:00Z The Analytics Pages screen shows all searches. However it currently picks up searches for non-logged in users, most of which are spam/hacker style searches. However the clutter and quantity of these searches can really distort the inf being show on this page. Can you provide an option to only see search results for logged in users? That would provide more relevant, actionable data. sug_oecqknhdxx4yaid 2026-03-30T20:47:56Z 2026-04-06T11:08:42Z If I have a restricted item and enter the item # into the search bar and wait until the product detail appears, I am unable to order the restricted. However, if I enter the restricted item into the search bar, and then click on the item that appears right below the search bar, I'm taken to the original product detail page, Although the page shows boith the restricted item and the recommended item, I'm able to order the restricted item. We need the system to recognize restricted items and block them from being ordered. sug_d5f0rse0lhmjvke 2026-02-11T15:52:35Z 2026-03-02T16:23:56Z In it's current iteration, you need to click and wait about 4-5 times to get an order placed. Many customers have complained about this to the point that we would want much less button clicking. I suggest you put all the information available on one screen so that once they fill everything out, it's one click and done. This also helps the user experience when there's worldwide internet slowdowns as well, as there's much less pages and sections to load with each button press. sug_mkq8lwdudkvdcqy 2026-02-27T08:53:42Z 2026-03-02T16:22:37Z Add an extra option within the order status called "on back order", this way we can see that this customer has an order on back order sug_loeftdwpfsqpgzq 2026-02-12T18:16:27Z 2026-03-02T11:32:27Z Let the order pdf (i.e. )-1234567) show the Order Seller Reference Number. sug_jvewyfehf0o7yh2 2026-02-27T09:02:13Z 2026-03-02T11:31:57Z At the moment we only have Stripe and Opayo which are most commonly used, but by April 2026 Opayo will be introducing a £15.00 a month fee to integrate with WorldPay or Elavon merchant accounts, we need more payment gateways like Worldpay and Elavon so they can integrate seamlessly with WorldPay and Elavon merchant accounts rather then just Opayo sug_lyi1tjz0f5rxo52 2026-02-13T13:29:49Z 2026-02-16T11:26:14Z When a shopper turns on the “In Stock” filter, keep it enabled as they browse other categories. Right now it resets per category, so customers have to keep reapplying it. Let the filter persist site-wide until the shopper turns it off (or clears filters). sug_lnm6j5nrriwf4uv 2026-02-10T17:48:04Z 2026-02-11T10:51:08Z We need Compare Items should be able to be copied as a link for Customer and Admin. This will be easier for the customer especially...to see all 'Specs & Descriptions'. The admin will not have to email out 2 screenshots. sug_cb7uljrphijk2vg 2026-01-29T18:06:01Z 2026-02-05T14:37:21Z Attached PDF shows $76.70 as "Past Due Balance" when the balance is the immediately prior month charges (not past due). Also the prior months balance lumps into one sum, would be ideal to show individual invoice #s & balance like it does for current charges. sug_lvwdnkefn1mr63c 2026-01-23T13:23:22Z 2026-02-05T14:37:15Z On the view all orders can there be something that shows who placed the order sug_txbdcqgciws58ne 2026-01-07T10:54:35Z 2026-02-05T14:36:48Z The ability for an account to have points instead of a genuine currency. If you could then have the price hidden in the background for the invoice then it would be even better. A lot of customers are requesting this for PPE contracts so end users don't query the genuine price of a product to reduce noise. sug_lrsufo0rwvdpe6g 2026-01-27T15:28:03Z 2026-02-05T14:36:38Z Can you add a "Please add username" pop-up after adding an email on the "Forgot password" page? Or, can you make the "username" visible so it can be seen immediately? Customers click the "Forgot Password" link on the login page and follow the instructions, but it doesn't work. They don't receive an email with information on how to reset their password. Problem with Username. If the customer has a username provided, he must fill it in to reset his password. But he doesn't see that he needs to fill it in because it is not displayed (only asks "do you have a username?") sug_n3tdvhj55h8sce7 2026-01-30T15:22:33Z 2026-02-05T14:35:14Z The image quality in the contract pricing section is poor and blurry, while in the store settings you can change the quality of the images throught out the site, you can't change the contract/special pricing page. Given how much this page is used, can we automatically have the image size as "Large" rather than "thumbnail" please or have the option to chnage the settings for this page. sug_z2zgd7fiodyk43c 2026-01-29T21:02:19Z 2026-02-02T11:58:20Z Right now, when an order confirmation gets sent to the customer, there's an evoX order ID created and later a DDMS order ID created. However on the email confirmations, you're only able to put the EvoX order ID in the code. It would be helpful to allow us to input the DDMS order ID so that when we need to assist on an order, there isn't confusion on what the order number is between the customer and sales rep/customer service. sug_nlcj2qzyxswlglz 2026-01-19T15:23:29Z 2026-02-02T11:55:57Z Im trying to set up a conditional statement in EVOX for the single banners so if users are in catalog_id XYZ, they see our local banners and then if the customer is in any other catalog container, then they will see the NDS items aka nonlocal. The issue I am having is figuring out how to pull the catalog id. It doesn’t exist in the EVOX.layer() . Yes, we could assign each account a label, but it doesn’t make sense to do that things will get lost. For example, if the customer needs moved to NDS because a local branch closed, the label is just another thing to remember to change. It would be better that the condition set at the determining factor the catalog container . Additionally, having the catalog container ID be available within inspect it would help troubleshoot storefront issues by being able to quickly determine which catalog container the user is in. sug_idu5owgtroxr47e 2026-01-16T17:08:30Z 2026-01-19T11:48:22Z In spruce there is a field to advise where instore the product is located. EG isle j shelf 55. (j55) It would be good to be able to display this on the storefront so customers can see both the stock holding and in-store location. It would be ideal if this was a live lookup.