Use ERP Order ID for email acknowledgement in place of Web Order ID for Online Orders
We have 5 retail branches in our region, and all of them receive EVO orders. We have our own branch in spruce (3000) dedicated for sales credit on all online orders. When a customer places an online order and then calls the store to make a change, ask a question etc, the order number they have from EVO is not the same as the spruce order number. Ideally as customers check out they would get a SPRUCE Sales Order number. If that isnt possible it would be nice to have the EVO number entered as the SPRUCE PO BOX.
Comments: 2
Oldest
•
Newest
•
Most likes
•
Fewest likes
-
23 Sep, '25
Rick Black AdminHighlighted comment
View the EvoX order number (Source ID) by using the eCommerce Queue located under
- Point of Sale, Inquiry, eCommerce.
Thank you,
Rick Black -
22 Sep, '25
Rick Black AdminHi Ted,
It is possible today to search by EVO number using the Document Viewer screen.
1. Open Documents Viewer
2. In the Notes filed, type %EVONUMBER% note, leave off the leading zero if there is one.
3. F12 to process
This should then display a matching Spruce order.
Please keep us posted. Thank you for contributing!
screenshot-documentviewer-evonumbersearch_goamdk.png