Split off on-contract items from approval orders to avoid delivery delays.
For customers who are allowed to add both contract and non-contract items to their cart, EVOX currently sends the entire cart to the approver, even if only one non-contract item requires approval.
This can result in unnecessary delays, as the order sits pending for days while awaiting approval. Additionally, if that one item is rejected so is the whole customers order.
We want to propose a solution to customers: the option to "split the cart" for non-contract items. If they choose to enable this feature, all contract items in the cart would be processed and fulfilled immediately, while only the non-contract items would be sent to the approver for review.
Yes, this means more deliveries to the customers but this functionality is already available in ECI and is a critical requirement for many hospitals transitioning to the new website.
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Comments: 3
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22 Jan, '25
Keith HagertyHighlighted comment
This is extremely important to my company as we have 2 of our largest customers utilizing this on our current site. We will not be able to move them to EvoX until this option is available! -
22 Jan, '25
Crystal DillingerI agree. Having the option to split the cart with contract and non-contract items should be available. We've had customers disappointed in the fact that the contracted items will also be sent for approval if a non-contracted item is included on the order.
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17 Sep, '25
Brent BodemIt's an issue for several of our customers too. We can't move them over to EvoX until this gets implemented. Please make this a higher priority.