We want your feedback

We love hearing about your ideas for the platform. Your feedback helps us build features that drive success for you and your business. Add your suggestions below. Search and Upvote suggestions that others have already added. We will update the suggestions as they get reviewed and let you know if they are added to the roadmap.

Allow Custom Email Template Creation

Currently, there is only one custom email template available, which restricts ability to have multiple forms on the front. There are 3rd party options, but their UI ...
Suggested by: Boris (09 Aug, '21) Upvoted: 27 Feb Comments: 5

Product images on order confirmations

Add product images on the order confirmation template. The abandoned cart emails have this feature currently.
Suggested by: Josh P (02 Feb, '24) Upvoted: 18 May Comments: 0

In Stock Notifications

Allow customers to sign up for notifications or emails when an item becomes available again.
Suggested by: Kristianne Goodenough (31 Jan, '23) Upvoted: 13 Apr Comments: 2

Cart Option to Request a Quote, sends an email and sends quote to the ERP

A customer could build a cart of items but instead of going to the checkout, request a quote. The quote request could send an email to the distributor and add the ...
Suggested by: Matt Hurd (04 Aug, '22) Upvoted: 06 May Comments: 1

Approval Reminders

It would be very helpful if an approver can get a reminder email to approve orders maybe 24-48 hours after the 1st approval request is sent out. We have a lot of ...
Suggested by: Steve Katz (20 Sep, '23) Upvoted: 26 Jan Comments: 0

Trigger welcome email API

We create all customers in EVO via API. We have to manually send the users the welcome email with login credentials. It would be very useful to have the email sent ...
Suggested by: hugo (19 Apr, '23) Upvoted: 20 May, '25 Comments: 0

Order Approval - Authorise or Reject Messages

Is it possible for an approver, at order authorisation or rejection to create a message for the order placer? To notify them, on the email or within the portal, of ...
Suggested by: John Smith (28 Mar, '23) Upvoted: 10 Mar, '25 Comments: 0

Awaiting Approval

The ability to resend emails for orders that are still in the awaiting approval status.
Suggested by: Kevin Austin (20 Sep, '21) Upvoted: 16 Sep, '22 Comments: 5

Orders that have been appoved

When a approver releases an approved order it would be helpful that the buyers final email with the order confirmation/PDF shows what was approved/denied or amended.
Suggested by: Trevor Katz (24 Nov, '21) Upvoted: 21 Feb, '25 Comments: 2

Email Variables for Budget Amount and Budget Remaining

When an order exceeds a user's budget and an email is sent to the approver, there is no information about the budget or remaining balance at time of order - forcing ...
Suggested by: HVN (26 Jun, '25) Upvoted: 25 Mar Comments: 0

Allow Dealers to Input the DDMS created order ID into email templates

Right now, when an order confirmation gets sent to the customer, there's an evoX order ID created and later a DDMS order ID created. However on the email ...
Suggested by: Mitch Knoll (29 Jan) Upvoted: 18 May Comments: 1

Password Reset - username must be visible

Can you add a "Please add username" pop-up after adding an email on the "Forgot password" page? Or, can you make the "username" visible so it can be seen ...
Suggested by: Oksana (27 Jan) Upvoted: 17 Apr Comments: 0

Ability to send a Order ready email for Pick up orders

It would be fantastic if we could have a email sent for if we change the order status of a order it would update the Customer their order is ready to be picked up. ...
Suggested by: Nic G (02 Dec, '23) Upvoted: 23 Jan, '25 Comments: 0

Automated After Purchase Email - Reorder Reminder / Recommend Additional Products

This is possibly an add-on to the new Basket Abandonment feature. I believe it would increase sales if an automated email was sent out after orders have been shipped ...
Suggested by: Kim Imbriglio (10 Aug, '21) Upvoted: 05 Oct, '22 Comments: 1

The Order PDF - (i.e. O-1234567)

Let the order pdf (i.e. )-1234567) show the Order Seller Reference Number.
Suggested by: B-J DOWLING (12 Feb) Upvoted: 17 Apr Comments: 0

Test email

I wanted to change some email templates and make them more in line with our brand but the problem that I am encountering is sending a test email to myself to check my ...
Suggested by: Jelena Zujovic (19 Mar, '24) Upvoted: 05 Nov, '24 Comments: 0

Dispatch Email to Customer

I suggest adding a function that allows a customer to receive an email when the order status is changed to dispatched. Customers would appreciate this. It would be a ...
Suggested by: Noeleen (02 Dec, '21) Upvoted: 05 Mar, '24 Comments: 4

Confirmation email to display taxable and non taxable items

We have been receiving multiple customer complaints about the confirmation email, not displaying which items are taxable vs non taxable. I would suggest that the ...
Suggested by: Clive Katz (23 Jun, '25) Upvoted: 09 Jul, '25 Comments: 1

Ability to create & add email templates to specific roles

I have a role set up where the customer cannot see pricing online. However, when they checkout, they receive the order confirmation email that shows pricing in both ...
Suggested by: Ted Flavion (26 Mar, '24) Upvoted: 31 Mar Comments: 0

Send Automated Email When an Order is Cancelled/Order Status Updated

Send an automated email to the customer when an order has been cancelled or order status has been updated.
Suggested by: Scott Hess (05 Mar, '24) Upvoted: 28 Jan Comments: 0

Copy additional users on the "Your Order Requires Approval" email.

Add an option to add users to the recipient list for the "Your Order Requires Approval" email a user gets when he places an order. There's an option to add additional ...
Suggested by: Steve Bibb (29 Nov, '23) Upvoted: 26 Jan Comments: 0

Add Shipping Address Entered to Abandoned Cart Emails

Our sales team is cc'd on abandoned cart emails and it would be helpful to see the shipping address a customer entered in checkout so we could reach out and offer a ...
Suggested by: Brian Sheldon (17 Jan, '24) Upvoted: 14 Feb, '24 Comments: 0

Ability to see some attributes of items in the new order collection email

Would be nice if we could see Some attributes of items within the email of a new order/collection. I.E the location of the item so we can use the email as a ...
Suggested by: Nic G (02 Dec, '23) Upvoted: 14 Dec, '23 Comments: 0

Email Report on a schedule

Hi, It would be great if we could schedule reports to generate and email the csv file to one or more staff on a schedule.
Suggested by: Breanna Battersby (01 Dec, '23) Upvoted: 09 Jan, '24 Comments: 0

Make {Label_ID} available as a usable variable in the new order email template

It would save us a lot of time if we could differentiate what type of customer was placing an order, defined by account labels we set up.
Suggested by: Taylor Veneman (16 Nov, '23) Upvoted: 27 Mar Comments: 0

On Demand Order Needs Attention Email

A new email template you can send from within an order. For example if a fraud order is suspected the email could be triggered sending along with it the order details ...
Suggested by: Marc (15 Sep, '21) Upvoted: 01 Mar, '22 Comments: 0

Approval Confirmation Emails

It would be extremely helpful if the approver received an email from their buyer requesting to approve the order, that had a link that took the approver right to the ...
Suggested by: Steve Katz (07 Sep, '21) Upvoted: 09 Sep, '21 Comments: 0

Ability to print or email baskets within Evolution

a customer had a few items within their basket and wanted to see if we could offer a better price, this would of been easier to do if it was possible to print and ...
Suggested by: Taylor (10 Sep, '25) Upvoted: 10 Sep, '25 Comments: 0

API Call Start/End Alert Email

We would like to have email alerts whenever a data integration API call (such as through the Akeneo app for our PIM data) is started and ends, so that we can be aware ...
Suggested by: Derek Kroessler (13 Sep, '23) Upvoted: 13 Sep, '23 Comments: 0

Automatic Email Reminder for Orders Waiting to Approved or Rejected

Similar to abandoned carts, we need an automatic email function to remind the Approver that an order is waiting to Approved or Rejected.
Suggested by: Clive Katz (06 Jan, '23) Upvoted: 06 Jan, '23 Comments: 0

Personalised email to 'invites' only allowing a discount code to be sent

We would like to be able to send an email containing a discount code to selected users by 'invite' from the 'customer/user' screen. The email content can be the same ...
Suggested by: Sally (13 Sep, '22) Upvoted: 13 Sep, '22 Comments: 0